Warranty & RMA Policy - SIT INC - Industrial Computer Chassis, Industrial Box PC, Fanless Embedded Box PC

Welcome to SIT INC - Industrial Computing Solution Provider
10F-2, No.224, Xinshu Rd, Xinzhuang Dist.,
New Taipei City 242, Taiwan
(+886) 2-2207-1683
sales@sit-inc.com.tw
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Warranty & RMA Policy

sBOX/sNM/sEM series and mainboard include a 18-month warranty. In the event of repair/replacement, please follow the RMA procedure and make sure that you totally agree with SIT's Warranty & RMA Policy. Except as specified herein, SIT makes no warranties, express or implied, and specifically disclaims any warranty of merchantability or fitness for a particular purpose. Customer’s right to recover damages caused by fault or negligence on the part of SIT shall be limited to the amount theretofore paid by the customer. SIT will not be liable for damages resulting from loss of data, profits, use of products, or incidental or consequential damages, even if advised of the possibility thereof.

Return Merchandise Authorization (RMA) procedure:
Please following RMA procedures in order for products to qualify for any type of return to SIT INC,

1. Please asking a return merchandise authorization (RMA) number from SIT sales representative.
Once you request the RMA number, you will receive a RMA form with given RMA number and client ID number.

2. Please fill all information on the form and send it back to your sales representative.
Once the request is authorized, you will receive instructions (via email) on how to ship your item(s) to our facility for repair. In general, the item(s) for repair will require 2 to 4 weeks.

3. Products should be returned by pre-paid freight. RMA number must be marked clearly outside the carton and on the mailing labels.
Please pack safely and send the returning products to:

SIT INC.
RMA Department  
10F-2, No.224, Xinshu Rd,  
Xinzhuang Dist., New Taipei City 24262
Taiwan (R.O.C.)
TEL: +886-2-2207-1683
FAX: +886-2-2207-1619

• Defective devices will be repaired or replaced with factory-refurbished units only if the device can't be repaired. Inscape Data reserves the right to replace some RMA products by similar functional products when the original defective products have been discontinued or are no longer being used.
10F-2, No.224, Xinshu Rd., Xinzhuang Dist.,
New Taipei City, 242, Taiwan
(+886) 2-2207-1683
sales@sit-inc.com.tw
MON-FRI 9AM - 6PM
SAT-SUN closed

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